Frequently Asked Questions
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Our prices are always the same, all year. We don’t want anybody to stress out about catching a sale or to be sad about missing one, and our pieces are priced to pay our studio staff a living wage. We’re always glad to see you, and always here to help!
You may see a field in the checkout for a “gift or discount code,” and we want you to know that you’re not missing something, it’s just for the happy folks who have received a gift card to redeem it during checkout. So shop away, anytime :)
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Our Jewelry Care & Materials Guide is the best place to learn about the materials used to create our jewelry pieces and how to care for them.
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Our Jewelry Care & Materials Guide is the best place to learn about the materials used to create our jewelry pieces and how to care for them.
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Sure! Almost all of our necklaces can be modified, and we’re happy to adjust by an inch or two at no extra charge. Please measure a necklace that you like (or just use a piece of string) by holding it end to end against a ruler or tape measure, and enter your preferred necklace length in the “additional information” field at checkout.
If we have any questions, we’ll let you know, and in the rare case that the adjustment won’t work with the design, we’ll gladly refund any payments you’ve made for the piece.
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We’re so sorry that you’ve lost an earring!
The short answer is that we don’t generally offer single earrings made to order, but the slightly longer answer is that we can sometimes come up with one!
To keep our pricing stable and affordable, we create our earrings in batches, and making single earrings to pair with existing ones isn’t sustainable for us. But we absolutely get the frustration of seeing a beloved earring alone in the jewelry box, and we love to restore the pair when we can! So we’ve set aside an archive drawer in the studio for earrings that end up without a matching friend somewhere along in the production process, in case someone needs one in the future. We’d be happy to check our archive for a matching earring to reunite your pair!
If we don’t have a matching single in our archive, we can add your name and contact info to our single earring request list and reach out to you if we find ourselves with an extra one in an upcoming production batch. We can't guarantee that we'll end up with a spare, but if we do, you'll be the first to know!
Please complete this form to request your earring.
However, if you feel that the loss was due to a problem with the workmanship of the earring, please send us a note at hello@juliaturner.com.
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While we love to meet our lovely customers and collectors, we’re a tiny crew working at full tilt and we need to stay focused to get it all done. Our studio is a production workspace, not a showroom, and we're not set up for studio tours or in-person shopping. We kindly ask that all purchases be coordinated through the mail or our curbside pickup option.
However, we’d love to see you at a show! If you’re not on our mailing list yet, you can sign up at the bottom of this page, and you’ll hear from us when there’s something coming up!